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Feature Guide · Pro

Ticket Automations

Configure automatic actions like auto-assignment, status transitions, notifications, and escalations based on rules you define.

How to Use

  1. Open Automations — Click the lightning bolt icon to access automation settings
  2. Create Rules — Define conditions (when) and actions (then)
  3. Set Priority — Arrange rules in priority order — first matching rule wins

Requirements

This feature requires the Pro plan or higher.

Related

  • Workflow Builder
  • Run All Tickets
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